Policies at Handmade By Letti
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Everything You Need to Know
What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
f you don’t want us to process your data anymore, please contact us at
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at:
Returns & Shipping
Everything You Need to Know
As a very very small business we strive to perfection but If you are not 100% happy with your items please contact me via the contact us button. We will happily refund unworn jewellery but the buyer pays for return postage.
Unfortunately In the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange and refund policy. This exclusion arises from a Health and Safety consideration and to prevent the spread of infections. This exclusion is in the interest of hygiene and for the protection of all our customers
Free shipping on all uk orders
How long will it take to receive my order?
2-5 working days
Do you ship internationally?
Due to current government guidelines we are unable to ship internationally.
Check out our Facebook page and Instagram page Handmade by Letti for new items before being released online
How to keep your items looking as awesome as you!
Want to keep your lovely handmade jewellery looking it's best ?
Always good to remember that silver, gold and brass are soft metals that can scratch and dent and can tarnish and fade in time sadly and naughty harmful chemicals and long periods of direct sunlight can discolour or cause damage and fading to your jewellery.
Handmade by Letti suggests:
Keep out of contact with bleaches and detergents wherever possible and please, keep your jewellery safely out of reach of children and animals.
Avoid swimming or bathing while wearing gold or silver plated, wooden and acrylic costume jewellery
But always remember to Enjoy your handmade costume jewellery
We aim to dispatch all orders within 24hrs of purchase if not sooner.
All bubble wrap is recycled and would love for you to recycle it after aswell as the envelopes
Orders may take longer over seasonal periods and sale periods please allow extra time for your order or click 1st class if you are in need of your items quickly
Orders made from after 6pm Friday to saturday-sunday will be posted early Monday as post office closes at 12pm Saturday and closed Sunday. Notification will be sent once item dispatched and email to advise of date sent, if you want your item speedy please click 1st class postage for extra rate £1.95
Items and usually wrapped in the evening after my two monsters are asleep in bed and posted early in the morning
Although extremely rare, some people are allergic to the metals, different wood types (possible but walnut tree used) and finishes commonly used in making jewelry. It is the responsibility of the consumer to be aware of any allergies he or she may have to metals (gold, silver, wood, nut etc.) or the oxidation applied to metals (nickel, lead) prior to making a purchase. Because there is no way for us to know the medical history of our customers, handmade by Letti will not be held liable for any allergic reactions that may occur as a result of wearing our jewellery
Please note wooden necklace are from a supplier that states wood and nut this could mean a nut tree and could cause allergic reaction. Handmade by Letti would like to make the consumer aware of this.
Many handmade by Letti contain small component parts such as charms, which may present a choking hazard if ingested. As a result, jewellery from handmade by Letti should always be kept out of the reach of young children or other individuals likely to ingest the jewelry or its component parts. Jewellery should never be worn in the shower, pool or bed, and it should never be placed in the mouth due to risk of choking. Please keep your little ones safe!
We have the option of 1st class and 2nd Class postage, you can choose all this at the checkout📮
Message me for further details
Terms & Conditions
These terms and conditions outline the rules and regulations for the use of Handmade By Letti Website,
By accessing this website we assume you accept these terms and conditions. Do not continue to use Handmade by letti if you do not agree to take all of the terms and conditions stated on this page. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Free Terms & Conditions Generator.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, Handmade By Letti and/or its licensors own the intellectual property rights for all material on Handmade By Letti. All intellectual property rights are reserved. You may access this from Handmade By Letti for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from Handmade By Letti
Sell, rent or sub-license material fromHandmade By Letti
Reproduce, duplicate or copy material from Handmade By Letti
Redistribute content from Handmade By Letti
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Handmade By Letti does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Handmade By Letti ,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Handmade By Letti shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Handmade By Letti reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Handmade By Letti a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Handmade By Letti; and (d) the link is in the context of general resource information.
These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Handmade By Letti. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Handmade By Letti logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.